Personal Training Policies & Procedures
It is important that you read and understand the following terms and conditions. If you do not understand any part of this form please contact us or ask your personal trainer.
- Session Duration: All personal training sessions are one hour and our packages are valid for 30 days.
- Attire: Come prepared to each training session in proper workout attire and footwear (shorts, gym pants, T-shirt, sweatshirt, supportive sneakers). Participants arriving unprepared for their training session will lose the session.
- Late Policy: Clients are responsible for arriving on-time to their training sessions. Trainers are obligated to wait only 15 minutes. After 15 minutes, the trainer is not required to lead the remaining time of the session and the session may be lost.
- Cancellation Policy: Clients are asked to call 24 hours in advance of the scheduled training session. Client will be charged for appointments cancelled with fewer than 24 hours notice. Failure to contact your trainer will result in a session loss. Make up sessions' for missed sessions are subject to the trainer's availability.
- Personal Training Package terms: All packages shall be paid in advance before the commencement of the 1st session, via bank transfer or cheque payment. We no longer accept cash! If at anytime the client’s account is overdue no sessions will be performed until the overdue amount is paid. All packages will auto renew once the last session have been completed, unless otherwise stipulated.
- Package Expiration/Refund Policy: Individuals registered for personal training will be invoiced for the chosen training package. All personal training packages must be used and completed within thirty (30) days from the date of 1st training session or these sessions will be forfeited. All packages are non-refundable/non-transferable and there are no refunds of unused sessions.
Terms & Conditions,
Waiver Form
For your convenience, you may download the required application & waiver form below and bring them with you when you meet your trainer or return it to us by email.
PT Application and Waiver Form